We conduct overseas investigations and translate insurance claim documents in various languages.

JAIC’s services cover documents translations, investigation services, information gathering, etc. regarding your overseas medical insurance issues.
With our longtime experience and our unique know-how, JAIC checks facts by obtaining profound knowledge accurately; we are highly appraised with our procedures.
We are very sure that JAIC’s medical investigation and documents translation services supported by our experience and knowledge over the years.

Service Flow

Customers, JAIC, Medical/Public agency

Clients’ Stories (Medical investigation outsourcing)

Authenticity investigation request on documents for the life insurance company

As we, a life insurance company, do not have resident  insurance investigator in abroad, we outsource the job to JAIC. JAIC is highly reliable due to their documents review, inquest/verification of deaths, in addition, their intense relationships with overseas agents and specialist research companies.
JAIC’s multilingual and knowledgeable experts are also the reason we can rely on them.
We were really impressed when JAIC had obtained the statement in the case which we had difficulty with.

Our Services

Documents translation, fact finding, information gathering, dealing with police & hospitals which works different in each country (with our know-how)

Our achievements in insurance investigation

Investigation services by telephone and documents

Numbers of referral requests in previous fiscal year
487
Total numbers of referral requests
5,700 (fiscal year 1997-2013)
Numbers of countries & regions we have conducted  investigation
more than 56
Numbers of countries & regions we are possible to obtain referrals
there were no countries/regions we couldn’t obtain referrals

Translation services

Numbers of translation requests in previous fiscal year
650
Total numbers of translation requests
11,000 (fiscal year 1997-2013)
Numbers of languages we have translated
more than 43
Numbers of languages possible to translate
There were no languages we couldn’t translate

Our services

We deal with documents translations, investigation services, information gathering, etc. regarding your overseas medical insurance issues.

Overseas telephone investigation services

e.g. fact finding over hospitalization benefits (requires signed consent form by the person)

  • ・Assisting acquiring signed consent form  from the insured person in abroad and his/her families
  • ・Fact confirmation of in-patient/medical treatment to the concerned attending doctor
  • ・Confirmation of the situation handling and its result to the police
  • ・Doctor’s statements acquisition
  • ・Police reports acquisition

Overseas on-site investigation services

e.g. fact finding over hospitalization benefits (requires signed consent form by the person)

  • ・Assisting acquiring signed consent form from the insured person in abroad and his/her families
  • ・Medical treatment confirmation from the doctor
  • ・Doctor’s certificates acquisition
  • ・Acquisition of documents copies for all kinds of public agency
  • ・Questioning witnesses
  • ・Locality sketch drawing/photo taking
  • ・Police reports acquisition and more

Translation services for benefits/insurance payments

What we translate

  • ・All kinds of doctor’s statements
  • ・Clinical records (including handwriting)
  • ・Doctor’s certificates
  • ・Expenses statements
  • ・Consent form
  • ・Certificates of the accident
  • ・Police reports
  • ・Death certificates
  • ・Census registration
  • ・And other documents regarding benefits and insurance payments

Language available in translation

  • ・English
  • ・Chinese 
  • ・Korean
  • ・Thai
  • ・Indonesian
  • ・French
  • ・German
  • ・Italian
  • ・Spanish
  • ・Portuguese
  • ・And more languages