Contribution to the general improvement in total quality by conducting seminars including managers
We had no idea how to improve our in-house contact center and were at loss, but thanks to JAIC’s training seminars and individual couching, our service quality had improved. They conducted seminars including managers and created from check sheets to evaluation indexes for us. Based on those materials, JAIC presented us the following guiding principle and cared us how to teach our communicators. After the training, they prepared personal skill feedback & archival record as after call work service and led us up to the situation we can conduct no ad hoc and continuous operational improvement.