JAIC’s consultation is different from other services in the aspect of far-sighted total optimization including the focus on operation costs.
Our company’s contact center had a problem in quality improvement and we were looking for a company which offers one-stop services. And it was JAIC who planned for us taking into consideration about our communicators’ abilities and skills. They had also visualized in written materials, the man-hour and manpower including the management we are supposed to have originally. JAIC had presented us the cost and the ROI for each situation, when introducing system and not; they let us look ahead to the future operation and decide whether to launch, and then design the system. JAIC was the first to judge, by the simulation, that we should dare not to systematize for keeping communicators’ services quality.